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Product returns

Our goal is to ensure your complete satisfaction. If, for any reason, you are not satisfied with your order, you can exercise your right and return part of it or all the products you purchased within fourteen (14) days from the date of receipt.

It is clarified that returned products must not be used or damaged. Also, the labels that come with the product should be exactly as they were when you received it. The same goes for the retail receipt or invoice. You must, in addition, be preceded by e-mail communication at info@vasilikibellou.gr to give you instructions and return code.

For the return of a non-defective product the cost of return is borne by the customer, while the cost of resending the item you choose for replacement is borne entirely by https://vasilikibellou.gr .


In the unlikely event you receive a defective or damaged product, Vasiliki Bellou will make every effort to replace it with the same or a similar product at no extra cost to you. You must, however, inform us by e-mail at info@vasilikibellou.gr within 14 days after your receipt in order to send you instructions for the return of the product as well as a return code. If the product is no longer available, it can be replaced with an equivalent product by arrangement or we can refund your money.

In case a product breaks down at least 14 days after delivery and you want to send it to the competent company that gives the guarantee, Vasiliki Bellou only offers the return of the product to you free of charge after its repair. The customer is obliged to pay the shipping for the shipment of the defective product to us, which will then be transferred to the appropriate company for repair.