Terms of use

The company Vasiliki Bellou welcomes you to the website https://vasilikibellou.gr .

Before each use of the website https://vasilikibellou.gr please consult these terms and conditions of use and make sure that you understand them and that you fully agree with them.

Company name:

Bellou Vassiliki (Asterios) TIN: 112045270

Address: 45 Papamarkou, 54623, THESSALONIKI

Terms

Https://vasilikibellou.gr has the right to renew or modify these terms and conditions according to any needs. At the same time, however, it has the obligation to inform all users in case any change / modification takes place.

Copyright

Vasiliki Bellou ‘s official website is the website https://vasilikibellou.gr . It is noted that all the content of the websites is the intellectual property of the website https://vasilikibellou.gr and is under the protection of Greek and international law.

No part of this site may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, without the prior written permission of this site. Any of the above transactions are allowed only in the case of communication with its holders https://vasilikibellou.gr and after consultation for specific and approved use.

The images, logos and names that are stated on the website and that represent https://vasilikibellou.gr are exclusive features and are strictly protected by Greek laws, as well as international ones, regarding trademarks and intellectual property.

Therefore, the appearance of the above and easy access to them through the official website https://vasilikibellou.gr does not imply acceptance or approval of their use in any other situation.

User Obligations

All users of the site without exception https://vasilikibellou.gr accept that they will not use it for publication, sending, sharing by e-mail or transmission with other ways of content which:

– is threatening, illegal, offensive, harmful, annoying, defamatory, libelous, defamatory, obscene, vulgar

– constitutes a breach of the privacy of a third party, expresses racial, ethnic or other discrimination and shows empathy

– may cause harm to any minor in any way

is not entitled to be transferred or transmitted in accordance with laws or contractual or managerial relationships

– infringes any patent, trade secret, trademark, copyright or other proprietary rights of third parties

– contains software viruses or codes, programs or files that have been developed for the purpose of causing damage, corrupting the operation of any software or computer

– aims at collecting or storing personal data of any user.

Any form of such content intentionally or unintentionally violates the applicable Greek and Community legislation and its provisions.

Product description

It is our obligation and our main concern that the information given on the website of Vasiliki Bellou regarding the quality, the quantity, the main characteristics and the prices of the products be absolutely accurate. However, some products may appear on your device screen slightly different in size, color and texture from reality.


Product prices

The prices listed next to each product include VAT 24%.

The prices refer to the quantities that are available, while https://vasilikibellou.gr reserves the right to modify the description and prices of its products without prior notice. However, after fulfilling your order, it is obliged to send you the products you ordered with the features and prices posted on its website at the time of the order.


Shipping Products

All deliveries are made with the courier Porta Porta of ELTA at your place of choice easily and reliably.
Vasiliki Bellou does not assume any responsibility in case of delay in delivery due to extreme weather events, strikes and force majeure. In such cases, the above delivery deadlines will be extended for the duration of the delay.

In addition, there is the option of receiving your order in person from the headquarters of the Company: 45 Papamarkou, 54623, THESSALONIKI .

For your best service, call us at +30 231 5518 333 so that we can wait for you.

It is also recommended that you read the terms of use in detail before purchasing from our online store. They contain all the details of the purchase process as well as the shipment of the order.

After completing your order you will receive an automated e-mail which lists in detail the details of your order, as well as the personal details you stated. After the order starts, you will receive another e-mail, which will indicate the details of each order and the date it was sent.


Payment methods

Cash on delivery: Upon receipt of the products you have ordered, the amount due is paid to the courier who brought you the order.

Deposit in a bank account: After you have agreed with us on the exact amount due, which will include the shipping costs, you pay your debt in the bank account of Vasiliki Bellou (Alpha Bank: IBAN GR49 0140 7310 7310 0210 1010 568, Bellou Vasiliki ).

Paypal: In this case you pay for the order with your PayPal account. To activate the payment you will be taken to the PayPal login page. Your account will be charged on the day of your order. Collection from the store: Of course, after communication, the collection and payment can be done from our physical store, located at 45 Papamarkou, Athonos Square, 54 623, Thessaloniki.

Credit / Debit Card: You can pay for your order using your credit or debit card (Visa, Maestro, Visa Electron, American Express, MasterCard). The transaction is made through the interbank system of Viva Payments.

The listed prices include the legal VAT. Until the full payment of the price, the goods remain the property of the seller company. According to Tax Law 3842/2010 article 20 § 3, “tax data with a total value of one thousand five hundred (1,500) euros and more, issued for the sale of goods or services to individuals, are paid by their recipients, buyers of the goods or services, through a bank, by debit or credit card or through a bank account and by checks. It is not allowed to pay for these items in cash. “Banks are not allowed to charge fees for depositing these amounts in bank accounts.” Therefore, orders with a value of more than 1,500 euros including taxes and other charges must be paid either by credit card or by deposit.

Shipping charges

FOR SHIPMENTS IN GREECE:

Shipping costs are 3 euros for orders up to 2 kg and are added to the amount of your order.

In case you choose the method of cash on delivery, you will be charged with an additional 1 euro.

For orders over 59 euros, shipping is free on orders within Greece.

Most products are immediately available and you can pick them up in 2-3 working days. If any product is out of stock, we will contact you to tell you the exact delivery date.

FOR SHIPMENTS TO THE REST OF EUROPE:

The cost is 13 euros for all orders.

FOR SHIPPINGS TO THE REST OF THE WORLD:

The cost is 18 euros for all orders.

Order validity

Orders remain valid and available for delivery up to 15 calendar days after registration. Especially for the Receipt from the Distribution Center, the orders remain valid and available for delivery up to 5 calendar days from their registration. In case it is not possible to complete the order (due to inability to communicate, non-attendance to receive the product, non-availability of the product requested by the order) and after the expiration of this deadline, the order is canceled. Special cases of shipments and / or orders In special cases of orders of large volume or weight, the shipment is made by means of transport of the absolute choice of Vasiliki Bellou, while some deliveries are possible only in large urban areas. Vasiliki Bellou reserves the right not to accept specific orders and to reject specific sales, informing in a timely manner and returning the full price of the canceled order. For special product categories, such as products that are made to order or that are of very high value and outside the normal flow of www.Vasiliki Bellou.gr, a deposit may be requested before the launch of the order.




Returns policy

Our goal is to ensure your complete satisfaction. If, for any reason, you are not satisfied with your order, you can exercise your right and return part of it or all the products you purchased within fourteen (14) days from the date of receipt.

It is clarified that returned products must not be used or damaged. Also, the labels that come with the product should be exactly as they were when you received it. The same goes for the retail receipt or invoice. You must, in addition, be preceded by e-mail communication at info@vasilikibellou.gr to give you instructions and return code.

For the return of a non-defective product the cost of return is borne by the customer, while the cost of resending the item you choose for replacement is borne entirely by https://vasilikibellou.gr .


DEFECTIVE product

In the unlikely event you receive a defective or damaged product, Vasiliki Bellou will make every effort to replace it with the same or a similar product at no extra cost to you. You must, however, inform us by e-mail at info@vasilikibellou.gr within 14 days after your receipt in order to send you instructions for the return of the product as well as a return code. If the product is no longer available, it can be replaced with an equivalent product by arrangement or we can refund your money.

In case a product breaks down at least 14 days after delivery and you want to send it to the competent company that gives the guarantee, Vasiliki Bellou only offers the return of the product to you free of charge after its repair. The customer is obliged to pay the shipping for the shipment of the defective product to us, which will then be transferred to the appropriate company for repair.


Limitations of liability

In all the products contained in its catalogs https://vasilikibellou.gr there are clear indications of the availability of our warehouse. The transaction will be considered completed only after sending a written electronic confirmation. In case it is impossible to execute an order, https://vasilikibellou.gr has the right to withdraw and not fulfill it while the price, if it has already been collected, is returned by deposit in your Bank account.


Links

The links on this website are not under the control of Vasiliki Bellou , therefore our Company does not bear any responsibility for the contents, the changes or the way of being informed by them.


Update on the Processing of Personal Data

Vasiliki Bellou informs that, for the purposes of conducting its business activities, it processes personal data of its customers and visitors to its website and / or its official accounts on social media. The processing is always done in accordance with the current national legislation and the European Regulation 2016/679 for the protection of natural persons against the processing of personal data and for the free circulation of this data (General Regulation for the Protection of Personal Data – General Data Protection Regulation, hereinafter referred to as “GDPR”) as in force.

The GDPR is the new regulatory framework of the European Union (EU) in this area. The object of the law is to establish the conditions for the processing of personal data, in order to protect the rights and freedoms of natural persons and in particular the right to protection of personal data.

It should also be noted that Vasiliki Bellou does not store sensitive personal data relating to users’ money transactions with it (eg credit and debit card numbers and CVCs).

For any issue regarding the processing of personal data you can contact us at +30 231 5518 333 and at info@vasilikibellou.gr .


What categories of personal data do we process?

We process the personal data you provide to us, ie the Name, Postal Address, Post. Code, Prefecture, City, Region, Country, Landline Phone and Your Email Address, Tax Identification Number, Tax Office, Profession. The processing is done only when we have a legal reason to do it.

What are the legal reasons for processing your personal data?

Legitimate reasons for processing your personal data are:

(a) the provision of the services you entrust to us and wish to receive from us, such as the purchase of products and consequently the fulfillment of our contractual obligations in this context.

(b) compliance with an obligation imposed by law, such as regulatory compliance for tax purposes.

(c) the consent you provide under the specific conditions set by the legal framework, in order to receive updates on products, services, offers, etc. by Vasiliki Bellou or third party partner companies, which process personal data in accordance with the applicable framework.


AGE LIMIT COMPLETION STATEMENT

By giving your consent you responsibly declare that you are over 16 years old. If you are under 16 years old, you may use our website only with the participation and approval of a parent or guardian.


HOW AND WHY DO WE USE YOUR PERSONAL DATA?

• Create Account

Personal data is collected when you create an account at https://vasilikibellou.gr , a website managed by Vasiliki Bellou . When creating an account you may be asked for more details, however the minimum for the conclusion and execution of the contract will be marked as a mandatory field.

To create an account, the following personal information is required: Name, Postal Address, Post. Code, Prefecture, City, Region, Country, Landline Phone and Your Email Address. Next you need to set your personal password. To complete your registration, you must, after reading the terms of use, select the checkbox (box) in the “I agree” option and fill in the text to verify your registration.

Your registration is complete. The username is now your email address and the password is your personal password.

The user should not disclose the personal code to third parties, nor should they keep it in electronic or printed form, to prevent any unauthorized use. In case of disclosure of the codes to a third party, the user has the obligation to immediately inform Vasiliki Bellou .

In the event of a data leak, Vasiliki Bellou has no liability as long as it has not been previously informed of the illegal use of this data.


• Order Execution

Personal data is also collected when you place an order in our e-shop, https://vasilikibellou.gr. You may be asked to provide more details to complete your order and create an account, but they will be the minimum for the conclusion and execution of the contract. These items have the mandatory field marking. The information in this account will be used to complete the order and you will need to fill in some additional information, such as information on how to pay, different shipping address (optional), information on the invoice (VAT, Tax Office, Occupation). , name), where necessary.

As part of the completion of the order, some of this data is transferred to partner companies. Therefore, they are forwarded to shipping companies for the transportation and delivery of your goods. Transport companies may contact you to request clarifications and to inform you about the delivery of your products. In addition, data is transmitted when making a payment to payment providers (banks and interbank systems, PayPal). For our part, we use high security systems to prevent data leakage from malicious systems.


• Sending Information and Promotional Material / Corporate News


During your visit to our website, https://vasilikibellou.gr , you have the opportunity to fill out a contact form, providing your email address in order to subscribe to our Newsletter.

The data collected from our site may be used to contact you for promotional and advertising purposes, to inform you of products and offers that may be of interest to you, via email, provided that you have given your consent, under the specific conditions setting the legal framework.


• Personalized Promotion

In the legal interest of Vasiliki Bellou to generate market interest in its products and services, we may process information published on the Internet in search engines and social media applications (Google, LinkedIn, Facebook, Twitter, Instagram, Youtube), in order to create personalized promotion and information potential customer by phone and / or email for the above commercial purpose. The legal basis is the voluntary publication of your information in search engines and your registration in social media services where they are taken as explicit consent for the publication of information depending on the settings of the applications that you manage.

Legal bases for the above processing are both the execution of our contractual obligations (GCP article 6 par. 1b), and the legal interest of our company (GCP article 6 par. 1 f).


• Export of Statistics

Your personal data may be used in Google Analytics. Google Analytics aims to record the traffic (web traffic) of our website as well as to extract useful statistics for our clientele.


• Customer Satisfaction Survey – Reviews – Ratings

The data we collect from our website is used for your participation in a Customer Satisfaction Survey, provided that you have given your consent, under the specific conditions set by the legal framework. Customer Satisfaction Survey is currently conducted via a rating or review or email for one of its products https://vasilikibellou.gr or our services and it is necessary to keep an account.

If a review contains abusive content, offensive comments, personal information, constitutes negative advertising, etc., https://vasilikibellou.gr reserves the right to refuse its publication. The reviews and comments of the users are personal opinions and opinions of the users themselves and do not necessarily express the views of https://vasilikibellou.gr , which in no case can be considered responsible for any of these views.


• Personalized information (profiling)

In order to provide you with the best possible experience, the personal data collected by our website may be used to send personalized updates, provided that you have given your consent, subject to the specific conditions set by the legal framework. Personalization based on your needs and preferences (profiling) results from the data we draw from your personal data, such as profession, area of residence, etc., or based on the results of the Customer Satisfaction Survey and based on the purchases you make.


WHERE ARE YOUR DATA PUBLISHED?

Vasiliki Bellou transmits personal data provided by individuals to third party companies that offer automation services for the purpose of sending bulk emails.


In addition, in the context of completing an order in our e-shop, some of this data is transferred to partner companies. Therefore, they are transported to transport companies for the transport and delivery of your goods. Transport companies may contact you to request clarifications and to inform you about the delivery of your products.

This data is also accessible to companies of information systems support and marketing of the e-shop, where Vasiliki Bellou ensures their protection with strict conditions of confidentiality and continuous control of the appropriate and organizational measures taken by these companies.

Finally, the data is transferred during payment execution to payment providers. For our part, we use high security systems to prevent data leakage from malicious systems.


STORAGE PERIOD

The data storage period is decided based on the following specific criteria depending on the case:

When processing is required by the provisions of the applicable legal framework, your personal data will be stored for as long as the relevant provisions require.

When processing under contract, your personal data is stored for as long as is necessary for the performance of the contract and for the establishment, exercise, and / or support of legal claims under the contract.

For the purposes of promoting products and services (marketing activities), your personal data is kept until your consent is revoked. This can be done by you at any time. Withdrawal of consent shall not affect the lawfulness of the proceedings based on consent in the period prior to its withdrawal.

To revoke your consent you can contact us at +30 231 5518 333 or info@vasilikibellou.gr .


PERSONAL DATA SECURITY

Vasiliki Bellou implements appropriate technical and organizational measures aimed at the secure processing of personal data and the prevention of accidental loss or destruction and unauthorized and / or illegal access, use, modification or disclosure. In any case, the way the internet works and the fact that it is free does not allow anyone to be guaranteed that unauthorized third parties will never be able to violate the applicable technical and organizational measures by gaining access and possibly using personal data for unauthorized and / or illegal purposes.

What are your rights in relation to your personal data?
Every natural person whose data is processed by Vasiliki Bellou enjoys the following rights:


Right of access:

You have the right to be aware and verify the legality of the processing. Thus, you have the right to access the data and receive additional information about their processing.


Right of correction:

You have the right to study, correct, update or modify your personal data.


Right to delete:

You have the right to request the deletion of your personal data when we process it with your consent or in order to protect our legitimate interests. In all other cases (such as when there is a contract, obligation to process personal data imposed by law, public interest), this right is subject to certain restrictions or does not exist as the case may be.


Right to restrict processing:

You have the right to request a restriction on the processing of your personal data in the following cases: (a) when you dispute the accuracy of the personal data and until it is verified; (c) when personal data are not required for processing purposes, however, you are necessary for the establishment, exercise, support of legal claims; reasons why you oppose editing.


Right to object to processing:

You have the right to object at any time to the processing of your personal data in cases where, as described above, it is necessary for the purposes of the legitimate interests we pursue as controllers, as well as to the processing for the purposes of direct marketing and consumer profiling.

Right to portability:

You have the right to receive your personal data free of charge in a format that allows you to access, use and process it using commonly used processing methods. You also have the right to request that, if technically possible, we transfer the data directly to another controller. This right exists for the data you have provided to us and their processing is carried out by automated means based on your consent or in execution of a relevant contract.

Right to withdraw consent:

Finally, Vasiliki Bellou informs you that where the processing is based on your consent, you have the right to revoke it freely, without prejudice to the legality of the processing based on your consent, before revoking it.

To exercise the above rights, please contact us at +30 231 5518 333 or at info@vasilikibellou.gr .


COOKIES

Vasiliki Bellou ‘s website uses Cookies because without them it would be
impossible to operate some of its basic services. The status of orders, the multiple options of users, the storage of items in the cart or list, the identification and facilitation of frequent users as well as the improvement of the content of the website are some of them.

Cookies do not cause damage to users’ computers, nor to the files stored on them, while each time you exit the site they are automatically deleted.

Learn more about Cookies at www.cookiecentral.com .


COMPLAINT TO APDPH

You have the right to submit a complaint to the Personal Data Protection Authority (www.dpa.gr): Call Center: +30 210 6475600, Fax: +30 210 6475628, E-mail: contact@dpa.gr .


Applicable law – Jurisdiction of Courts

Https://vasilikibellou.gr reserves the right to modify or renew its terms and conditions of transactions. All transactions you make through our website are governed by International and European law, which regulates issues related to e-commerce, as well as the Law on Consumer Protection (Law 2251/1994) which regulates issues related to distance sales. The Courts of the city of Thessaloniki have the exclusive competent Courts for any dispute that may arise from the use of the website and from the transactions that will take place through it.